Supplier Programs

SA2 Worldsync offers three types of enablement programs that are designed to reflect individual customer specific requirements. The programs consist of a useful combination of tools, interfaces and basic services and – optional – on-demand services:

Self Enablement Program

The program is primarily focused on small/medium suppliers with small limited counts who enter item data in their local language via the web-based User interface WebForms. The program requires self administration (like online contracting, registration, invoicing etc.), the documentation is available online for suppliers to self-educate on the process and requirements. WebCatalogue for search & browse as well as manual data maintenance via the WebForms User Interface are both included in this program. Apart from these basic services, additional - fee-based - access to SA2 Worldsync support desk support is available on demand:

Self Enablement Program:

Representation of the SA2 Worldsync community in GSMP
SA2 Newsletter
User/Community Management
Product Documentation,
User Guides
Training via Online University
WebForms GUI for manual data capture and –maintenance

Assisted Enablement Program

The assisted enablement program is designed for suppliers that require limited support, including education, training and testing to prepare and publish master item data to their retailers. Access to an online university and to the SA2 Worldsync support desk is included. The program includes supplier access to the upload functionality within WebForms. A dedicated solution consultant is assigned to support customers throughout the entire implementation process and ongoing maintenance.

Assisted Enablement Program: all self enablement deliverables, plus

Multilingual, global helpdesk 24x5
Individual training and education via conference call and WebEx
WebForms GUI including upload functionality for mass data maintenance
Machine-to-machine connection (XML or EANCOM / PRICAT) for fully automated item data synchronization
Dedicated implementation support consultant, remote ensuring:
- Release migration assessment and support
- Requirements gathering

Premium Enablement Program

The premium enablement program is designed to enable large, strategic suppliers to access additional expertise when implementing more complex projects that require machine-to-machine connections between legacy system and SA2 Worldsync data pool functionality.

Such services include a dedicated solution consultant, one-on-one and team training, support, education, testing, project management, support desk, release migration assessment and support, as well as annual account reviews.

Premium Enablement Program: all assisted enablement deliverables plus:

Data pool migration
Dedicated Implementation support consultant to ensure:
- Release migration assessment and support
- Requirements gathering
- Planning and execution of customer specific onboarding campaigns
- Annual program review
- Connectivity support
- Message test and issue resolution
- Functional map

Learn more about the SA2 Worldsync On Demand Services